Returns & Exchanges
Do you accept Returns?
We hope that you will be happy with your purchase but if you aren’t completely satisfied and wish to return an item let us know by email. Our returns policy is strictly 14 days from receipt of the item. We must have received a ‘return request’ by or email within the 14 days. The item must be unused, in perfect condition still within its original packaging otherwise we cannot exchange/refund your item.
How to make a return?
1.Contact us by email Hello@somewhereoffgrid.coml to make a ‘return request’
2.We will acknowledge your return request and email simple return details for you to follow and the return address. Please do not send anything back to us prior to receiving our returns email.
3.Please package your item appropriately. We are unable to refund items that arrive damaged in transit that aren't packaged adequately.
4.Send your item to the address we will give you, within 14 days of notifying us of your intention to return. We recommend you send your product by recorded (tracked best) delivery, and retain proof of postage just in case anything goes missing. We are not responsible for items lost or damaged in transit. The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund your postage costs.
5.Once we have received your item we will contact you to let you know your return has been processed. Following this please allow 3-5 days for funds to appear in your account.
Can I receive an Exchange?
Yes, if the item is available. Please be aware this might not always be possible. Simply follow our returns steps and make an exchange request before returning the item.
An item has arrived damaged, what should I do?
We carefully package items for shipping. If unfortunately your item arrives damaged following transit please contact us. We will advise you on what steps to take next. Please retain the item and its packaging. If the outer packing is damaged please keep this until we have advised on the next steps. Please report any damages to us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.
How exact are the product images and descriptions?
We aim to make sure the descriptions of the products and measurements are as accurate as possible. Due to the production processes and hand made nature of some products slight variations can occur in size, colour and finish. Be aware the screen you are viewing on can affect the actual colour of a product.
This does not affect your statutory rights.